Returns & Exchanges

At Halifax Watch, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need a different style or a full refund, our dedicated team is here to ensure a seamless post-purchase experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.

• 2.
  Prepare the Package

  Securely place the watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure full credit.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our horologists inspect the return for quality assurance, we will process your refund or ship your new exchange within 3-5 business days.